Privacy policy

Letzte Aktualisierung: 8. April 2025

Privacy Policy

This Privacy Policy describes how NINA STERLING (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit ninasterling.de (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing and using the Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any further steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect information as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide to us directly through our Services may include:

  • Contact Information – including your name, address, phone number, and email address.

  • Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information – including your username, password, security questions, and other information used for account security.

  • Customer Support Information – including information you provide in communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but it may result in limited access to certain features or functionalities.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other data related to your interaction with the Services.

Information We Receive from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment details (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with the requested products or services to fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Data

Providing Products and Services

We use your personal data to provide you with our services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and enabling other features and functionalities related to your account.

Marketing and Advertising

We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail and displaying advertisements for products or services. This may include using your personal data to tailor services and advertising on our site and other websites.

Security and Fraud Prevention

We use your personal data to detect, investigate, and take appropriate action against fraudulent, illegal, or malicious activities. If you choose to use our services and register an account, you are responsible for securing your account credentials. We strongly recommend that you do not share your username, password, or other login details with third parties. If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use your personal data to provide customer support and improve our services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. Specific information about the cookies we use in connection with our Shopify-powered store can be found at https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our site and services (including storing your actions and preferences), conduct analytics, and better understand user interactions with our services. This is in our legitimate interest to manage, improve, and optimize our services. We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertisements on our site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through its settings. Please note that removing or blocking cookies may affect your user experience and may cause some services, including certain features and functionalities, to not work properly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties to fulfill our contract with you, for legitimate purposes, or for other reasons outlined in this Privacy Policy. These circumstances may include:

  • With service providers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide you with services and advertisements. Our business and marketing partners will use your data in accordance with their own privacy policies.

  • When you instruct, request, or otherwise consent to us sharing specific information with third parties, such as when shipping products to you or through your use of social media widgets or login integrations.

  • With our affiliates or within our corporate group, as part of our legitimate interest in running a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal and sensitive data as described above in "How We Collect and Use Your Personal Data" and "How We Share Personal Data."

Categories of Recipients

  • Identifiers such as basic contact details and certain order and account information

  • Commercial information such as order details, shopping information, and customer support data

  • Internet or similar network activity, such as usage data

  • Geolocation data, e.g., locations determined via IP address or other technical means

We may share this data with:

  • Service providers and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics services)

  • Business and marketing partners

  • Affiliates

We do not use or disclose this information without your consent or for purposes of inferring personal details about you.

Third-Party Websites and Links

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, please review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found there. Any information you share in public or semi-public areas, including third-party social networking platforms, may be accessible to other users of the services and/or users of those platforms without restrictions on use by us or third parties. The inclusion of such links does not constitute an endorsement of the content of these platforms or their owners/operators unless otherwise disclosed within our services.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us at the address below to request its deletion.

As of the effective date of this privacy policy, we have no actual knowledge of sharing or selling personal data of individuals under 16 years of age (as defined by applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not be secure during transmission. We advise against using unsecured channels to share sensitive or confidential information.

The duration for which we retain your personal data depends on various factors, including whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In some cases, we may legally deny your request.

  • Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.

  • Right to Deletion: You may have the right to request that we delete your personal data.

  • Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.

  • Right to Data Portability: You may have the right to obtain a copy of your personal data and, in certain cases and with specific exceptions, request its transfer to a third party.

  • Right to Restrict Processing: You may have the right to ask us to stop or limit the processing of your personal data.

  • Right to Withdraw Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.

  • Right to Object: If we deny your request, you may have the right to appeal our decision by responding directly to our rejection.

  • Managing Communication Preferences: We may send you marketing emails, which you can opt out of at any time using the unsubscribe option in our emails. Even if you unsubscribe, we may still send you non-promotional emails regarding your account or orders.

You can exercise these rights as described on our site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect information from you, such as your email address or account details, before responding to your request. Under applicable laws, you may designate an authorized representative to make requests on your behalf. Before accepting such a request, we may require proof that you have authorized the representative to act on your behalf. Additionally, we may need to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

For inquiries, please contact us at info.ninasterling@gmx.de 


Complaints

If you have any complaints about how we process your personal data, please contact us using the details provided below. If you are not satisfied with our response to your complaint, you may have the right—depending on your place of residence—to appeal our decision by contacting us through the details listed below or by filing a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal data outside of the country in which you reside. Your personal data will also be processed by staff, external service providers, and partners in these countries.

When we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us, send us an email at info.ninasterling@gmx.de

Kirchstrasse 5, Hochheim am Main, 65239, DE