Shipping policy
Shipping Policy
Last Updated: 29.06.2025
Thank you for shopping at NINA STERLING. We strive to provide you with high-quality products and a seamless shopping experience. Please review our shipping policy below.
Processing Time
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All orders are processed within 4 business days (excluding weekends and holidays) after receiving payment confirmation.
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During peak seasons, processing times may be extended. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2-3 business days | 4 Euro |
| Express Shipping | 1 business days | 18,50 Euro |
| International Shipping |
4-8 business days (EU) 5-10 buisness days (international) |
7 Euro (EU) 15 Euro (international) |
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Please note that delivery times are estimates and may be affected by external factors, such as customs processing and carrier delays.
International Shipping
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We offer worldwide shipping. International shipping costs will be calculated at checkout based on your location.
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Customs duties, taxes, and other fees may be charged upon arrival in your country. These charges are the buyer’s responsibility.
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Delivery times may vary depending on customs clearance.
Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number.
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You can track your order via the provided tracking link.
Shipping Address
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Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
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If you need to update your address after placing an order, please contact us immediately at [customer support email]. Address changes cannot be guaranteed once the order is processed.
Lost or Delayed Shipments
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We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
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If your order is significantly delayed, please contact us, and we will assist in tracking your package.
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If your package is lost, please reach out to the shipping carrier for further assistance. We will do our best to help resolve the issue.
Damaged or Missing Items
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If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos of the damaged item and packaging.
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We will assess the situation and offer a replacement or refund if applicable.
Returns & Exchanges
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For return and exchange details, please refer to our Return Policy [https://admin.shopify.com/store/tcrxw7-01/settings/legal/refund].
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info.ninasterling@gmx.de
Kirchstraße 5, 65239 Hochheim am Main, GERMANY
By placing an order with us, you agree to the terms outlined in this shipping policy.